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Privacy Policy

ÍNDICE:

  1. Identification and contact details of the Data Controller.
  2. General information: description of the information contained in the privacy policy.
  3. Necessary and updated information.
  4. Exercising your rights.
  5. Detailed information regarding the processing carried out by the service.
  6. Security
  7. Confidentiality.
  8. Minors.
  9. Updating of the privacy policy.

 

1. Identification and contact details of the Data Controller.

La Gavia Asesores Ayala, S.L.U, with registered offices at C/ Ayala 83 Local B, 28006 Madrid, with CIF [Tax ID] B85559003 and telephone number 910 770 222 (hereinafter, “Centros Único” or the “Company”) is responsible for the processing of personal data via the website www.centrosunico.com. This clause provides information on how the Company will make use of your personal data.
Furthermore, this Privacy Policy is intended to provide information regarding the rights of both customers and potential customers under the General Data Protection Regulation (“GDPR”). If you have any questions regarding the processing of your personal data, contact the Company at the following address: dpo@centrosunico.com.
Likewise, we inform you that Centros Único has appointed a Data Protection Delegate for the entire Group, whom you can contact via the following address dpo@centrosunico.com.

 

2. General information: description of the information contained in the privacy policy.

In this privacy policy you will find a table identifying each of the different services offered by Centros Único.

These information tables will inform you about:

  • The purposes of processing your personal data, i.e. the reason why Centros Único processes your personal data.
  • The legal bases that allow the processing of data by the Company for each of the purposes indicated.
  • The possible communication of your data to third parties, as well as the reason for said communication. For these purposes, we inform you that we do not transfer your personal data to third parties unless there is a legal obligation (Public Treasury, Judges and Courts, Security and Armed Forces, OCU, etc.) or those expressly indicated in the table below. In addition, those responsible for Centros Único processing may have access to your personal data, i.e. service providers that require access to your personal data in order to carry out their tasks. In general, the service providers that access your personal data are dedicated to the information systems and technology sectors. The table below will indicate those other sectors where the Centros Único service providers require access your personal data.
  • The existence of potential international data transfers. These transfers will be made in any case under the protection of the appropriate guarantees for the protection of your personal data, such as the Standard Contractual Clauses approved by the commission.

We inform you that you can request further details regarding the recipients of your data, as well as the guarantees applied to international data transfers by sending an email to the address dpo[@]centrosunico.com, indicating the specific processing of recipients for whom you would like information.

  • The conservation term of the data that you provide us. For these purposes, we inform you that we keep your personal data for the duration of the contractual relationship or for a longer period if so authorised by you. In addition, we inform you that subsequently your data will remain blocked with regard to judicial, administrative or tax claims, for the limitation periods of the legal actions determined by each applicable regulation.

 

3. Necessary and updated information.

All fields that appear marked with an asterisk (*) in the forms provided must be completed, with any omission potentially leading to the impossibility of sending the communication or processing the purchase for provision of the services requested.

In order that the information provided is always up-to-date and does not contain errors you must inform Centros Único of any modifications and corrections of your personal data that may occur as soon as possible via the following email: dpo[@]centrosunico.com.

In addition, when you click on the “Send/Continue” button included in the aforementioned forms, you declare that the information and data that you have provided therein are accurate and true.

4. Exercising your rights

We inform you that you can exercise the following rights:

  • right of access to your personal data to know those being processed and the processing operations carried out with them;
  • right to correct any inaccurate personal data;
  • right to delete your personal data, when this is possible;
  • right to request the limitation of the processing of your personal data when the accuracy, legality or necessity of the data processing is doubtful, in which case, we can keep the data blocked for the exercise or defence of claims.
  • right of opposition to the processing of your personal data, when the legal basis that enables us to process those indicated in the table included in section 5 is the legitimate interest. The Company will stop processing your data unless it has a compelling legitimate interest or for the creation, exercise or defence of claims.
  • right of data portability, when the legal basis that enables us to process those indicated in the table included in section 5 is the existence of a contractual relationship or your consent.
  • right to revoke the consent granted to the Company for the processing of your data.
  • right to make a claim against the Company regarding data protection.

You may exercise your rights at any time and free of charge in the following ways:

  • Sending an e-mail todpo[@]centrosunico.com stating the right which you wish to exercise and your identification details.
  • In addition, we will include a link for unsubscribing to commercial communications at the foot of all communications sent to you so that, by accessing it, you can unsubscribe from all commercial communications previously accepted.

In addition, we inform you that you have the right to file a claim with the Spanish Agency for Data Protection if you consider that an infringement of data protection legislation has been committed with respect to the processing of your personal data.

 

5.  Detailed information regarding the processing carried out by the service.

For our customers

  • Purpose of the processing: Customers, manage purchases made via the Online Store, as well as the prizes won in our competitions and promotions and the sending of your data to the centre requested for the provision of the service.
    • Legal basis
      Management of the contractual relationship: the provision of the services requested from Centros Único constitutes a service provision relationship.
    • Recipients
      Your personal data will be transferred to the Centre where you request processing in the event that you request the services of a specific Franchised Centre.
      The categories of service providers that may access your data, in addition to that indicated in section 2 are service providers sending electronic communications.
    • International transfers
      Centros Único contracts storage services for your data through Salesforce.com EMEA Limited outside the European Economic Area under the corresponding Standard Contractual Clauses approved by the European Commission (“SCC”).
    • Conservation period
      Throughout the contractual relationship
  • Purpose of the processing: Sending communications, in order to offer you Centros Único services and send you our newsletter, as well as help you to complete the purchase process in the event that we identify incidents within the framework of our “Abandoned Shopping Cart” Policy, in which case we could contact you, even by telephone, recording these calls.
    • Legal basis
      Legitimate interest of Centros Único: keep you informed on your products and services.
    • Recipients
      Your personal data will not be transferred on the basis of this process.
      The categories of service providers that may access your data, in addition to that indicated in section 2 are communications delivery, call centre and call recording service providers.
    • International transfers
      Centros Único contracts storage services for your data through Salesforce.com EMEA Limited outside the European Economic Area under the corresponding SCC.
    • Conservation period
      Up to 12 months from the last interaction with the Company once the contractual relationship has ended.

If you have contacted us as a potential customer

  • Purpose of the processing: Potential customers, management of inquiries about products received via the website and by telephone and forwarding them to the requested centre.
    In the event that you contact us by phone, your call will be recorded.

    • Legal basis
      Consent: by checking the boxes available for this purpose on our contact form, you will authorise Centros Único to contact you to inform you about the requested service.
    • Recipients
      Your personal data will be transferred to the centre where you are interested in processing in the event that you request information on the services of a specific franchised centre. The categories of service providers that may access your data, in addition to that indicated in section 2 are communications delivery, call centre and call recording service providers.
    • International transfers
      Centros Único contracts storage services for your data through Salesforce.com EMEA Limited outside the European Economic Area under the corresponding Standard Contractual Clauses approved by the European Commission (“SCC”).
    • Conservation period
      Until the query has been resolved.
  • Purpose of the processing: Sending communications, in order to offer you Centros Único services and send you our newsletter.
    • Legal basis
      Consent: by checking the boxes available for this purpose on our contact form, you will authorise Centros Único to send you commercial notifications and to keep you up to date.
    • Recipients
      Your personal data will not be transferred on the basis of this process.
      The categories of service providers that may access your data, in addition to that indicated in section 2 are communications delivery, call centre and call recording service providers.
    • International transfers
      Centros Único contracts storage services for your data through Salesforce.com EMEA Limited outside the European Economic Area under the corresponding SCC.
    • Conservation period
      Up to 12 months from the last interaction with the Company after submission of your request or until you revoke your consent (whichever occurs first).

In addition, regardless of whether you are a client or potential client, we may process your data for the following purposes:

  • Purpose of the processing: Claims and consultations, deal with claims and exercise of ARCOP rights by phone or e-mail. In the event that you contact us by phone, your call will be recorded.
    • Legal basis
      Legal obligation: to deal with customer complaints and exercise of ARCOP rights raised by both customers and potential customers.
    • Recipients
      Your personal data will not be transferred to any third party.Access will be provided to service providers in addition to that indicated in section 2 that are call centre and call recording service providers.are communications delivery, call centre and call recording service providers.
    • International transfers
      Centros Único contracts storage services for your data through Salesforce.com EMEA Limited outside the European Economic Area under the corresponding Standard Contractual Clauses approved by the European Commission.
    • Conservation period
      Until the claim has been resolved.
  • Purpose of the processing: Participation in promotions and competitions, Manage your participation in competitions and promotions through Facebook, Easypromos and Instagram.
    • Legal basis
      Management of the contractual relationship: the provision of the services requested from Centros Único constitutes a service provision relationship even when these are free of charge.
    • Recipients
      Your personal data will not be transferred on the basis of this process.
      The categories of service providers that may access your data, in addition to that indicated in section 2 are service providers sending electronic communications and competition management platforms.
    • International transfers
      International transfers shall not be performed.
    • Conservation period
      Until the end of the competition in which you participate.

6. Seguridad

Centros Único has implemented and maintains the security levels required by the GDPR to protect the personal data of potential customers against accidental loss and unauthorised access, processing or disclosures, taking into account the condition of the technology, the nature of the stored data and the risks to which they are exposed. However, the transfer of information via the Internet is not totally secure; therefore and despite the fact that Centros Único makes every effort to protect the data of potential customers, it cannot guarantee their safety during transfer to the Website. Therefore, all the information you provide will be sent at your own risk. Once your data is received, Centros Único will use strict security procedures and functions to prevent any unauthorised access.

7. Confidencialidad

The personal data that we may gather via the Website or through the different telephone conversations that we have with you will be treated with confidentiality and we undertake to maintain their secrecy in accordance with the provisions of the applicable legislation.

8. Menores

Children under 18 cannot use the services available through the Website without prior authorisation from their parents, guardians or legal representatives, who will be solely responsible for all actions performed via the Website by minors under their care, including the completion of forms with personal data of said minors and the marking, where appropriate, of the accompanying boxes. In this sense, and to the extent that Centros Único does not have the capacity to control whether potential clients are minors, parents and guardians are advised to enable the necessary mechanisms to prevent minors from buying via the Online Store of the Website and/or providing personal data via the Query Mailbox without supervision, with Centros Único having no responsibility in this respect.

9. Actualización de la política de privacidad

It is possible that this Privacy Policy will require updating; therefore, it is necessary that you review this policy regularly and, if possible, each time you access the Website in order to be adequately informed about the type of information gathered and its processing. Please find the Privacy Policy at the foot of the Website. Notwithstanding the foregoing, we will notify you of any modification to this privacy policy that affects the processing of your personal data.

This Privacy Policy enters into force on 25 May 2018.